Management Suggestions: Communicating

One of my organization’s biggest strengths and biggest challenges is that we have a main office and several satellite sites.  This week I got a chance to talk to some satellite coworkers I rarely see, and it was fantastic to get to reconnect.  I spoke with one coworker in particular, largely about communicating with supervisors.

What I Realized:

  • When people work really really hard, they need to know that the people above them do also.
  • The wheels that aren’t squeaking still need you.
  • It’s easy to assume the worst in lieu of facts.
  • Face time, with people and at places, makes people feel better.

Management Suggestions:

  • Face time.  Make time for it.
  • Make sure that at least some of your hard work is visible.
    • If you’re at work at 10pm, make sure to send some emails then.  Time stamps are subtle and say a lot.
    • Share your to-do lists, projects, and finished products.
    • Take a moment (not an hour) at check-in meetings to report on what you’ve been up to too.
    • Make at least some piddling tasks a priority.  Fix that water cooler, address the lighting in that parking lot, help with that crazy landlord.
  • The line between trusting an employee and ignoring an employee has a lot to do with the employee’s perception.
    • Send a quick thank-you to the people doing a great job.  Acknowledge that you’re being very hands-off, and that you’re still there when they do need anything.
    • Have regular meetings and switch up the location.
    • Publicly recognize accomplishments, and not just the momentous ones.

What are some other suggestions or lessons that come to mind?  How else can management communicate effectively?

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One thought on “Management Suggestions: Communicating

  1. I have heard that for years that the people above me are working very hard. But I have seen one boss I had sneak out of work and go home during he’s shift. Push he’s job onto me so he could take it easy during he’s shift .
    Not do certain jobs so I would get stuck with them etc .
    But I have had other bosses who work beside you and sweat and help you when they can. I had one boss who brought in candy and all kinds of stuff for the people under her .

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